Again, if the employees had provided the level of customer service I am certain the owner desires, then there would be no need for a review. The only thing I asked for was a resolution. I returned the call today and left a message. I have been traveling and the first return call I received from anyone was Thursday. We would not have this problem if he had that conversation initially. The issue is the rep that did the measurement should have realized the issue and gave me options on the front end. I do not recall anyone saying anything about cutting one blind to a different size than the other one. I called several times asking him to call which he never did. To provide the service and attention you deserve, our loan office is appointment only. This office lobby is open by appointment only. Peachtree Rd - Loan Office Atlanta Buckhead - Peachtree Rd - Loan Office. I called June 12th and was told it was my fault the measurements were wrong and the lady said she would have the sales rep that sold me the blinds call the next day he never called. Phone: 1-800-UCBANK1 (1-80) Hours: Monday-Friday: 8:00am-6:00pm EST. Totally amazing that is the only time they contacted me. I paid $6500 for screens and blinds and they don't bother to return phone calls until I disputed the claim with my credit card company. The blind is not tight and they tied some cords together to try to make things work. and instead of trying to work with the customer to find a solution they ignore all calls and attempts to address my issue. The sales rep who is supposed to be the "expert" measured the space wrong. The company has terrible customer service.
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